Frequently Asked Questions

Yes, we use the STRIPE payment platform with SSL encryption which guarantees 100% security for all transactions made on our site.

We require 24-48 hours to ship your order, delivery may take up to 10 business days to arrive at your destination due to the current environment that slows postal deliveries.

Yes, once your order is shipped, just send us an email with your order number and we will send you your tracking number, which you will be able to follow directly from our website via the "track your order" section.

Please send us an image of the damaged item to the following email address : rs.dysnasty@gmail.com and we will send you a similar replacement item as soon as possible.

We are located at Kourou, Guiana 97310, FRANCE.

We would like to apologize for the delay. Sometimes international shipping takes longer than expected due to customs clearance and the Covid19 period.

However, you can track your order and see where it is at any time.

If you still think you need help tracking your package or would like to inquire about your package, please contact us via this email address: rs.dysnasty@gmail.com.

We do our best to resolve any problems our customers may have with their online items.

If you still wish to receive a refund, we can of course make the payment, if the appeal is made within 14 days of the order date and the product(s) involved are not on sale.

For more information, please see our refund policy.